Pre-order & Build Policy

How ROCKTANK USA build orders work

Most ROCKTANK USA products are custom, pre-order, or build-to-order systems. We build truck camper boxes, empty DIY shells, flatbed campers, off-road trailers, canopy systems, overseas build planning, and custom fabrication. In the United States, ROCKTANK USA does not sell complete vehicles.

Deposits

A deposit can be used to start a build conversation, hold a project slot, review truck fitment, collect measurements, prepare a build sheet, and move the quote forward. A deposit is not always the full product price. Final price, payment schedule, freight, taxes, installation, options, and custom work are confirmed before production.

Typical production timing

Many ROCKTANK USA build-to-order products use an estimated production window of about 45 days after the build sheet, deposit, measurements, and specifications are confirmed. Some custom work, overseas build planning, special materials, shipping routes, or installation schedules can take longer.

If timing changes

If a project schedule changes before shipment or before production is complete, ROCKTANK USA will contact the customer with the new timing and available options. Depending on the project stage and applicable rules, those options may include approving the new schedule or canceling/refunding the unbuilt or unshipped order.

Quote-required products

T800 Off-Road Trailer, canopy systems, full carbon fiber camper boxes, overseas build service, and many custom fabrication jobs are quote-required. Use the deposit option only when you are ready to start the conversation, or contact us first if you are unsure.

What to send us

  • Truck make, model, year, wheelbase, bed or flatbed size, and payload information.
  • Photos of the truck, frame, bed, flatbed, or existing camper setup.
  • How you plan to use it: hunting, fishing, desert trails, snow, long trips, family camping, work, or expedition travel.
  • Target budget, timeline, delivery location, and whether you need Los Angeles installation support.

Questions? Start here: Build Inquiry.